Cancellation Policy

This policy sets out when and how you can cancel an order with Peak Sauna Ice. It sits alongside our Terms and Conditions and our Refund Policy, which take precedence if there is any inconsistency.

1. Signature range, 14 day cancellation window

You may cancel an order for a Signature range product within 14 days of accepting the quote, provided installation has not commenced. If Peak has undertaken preparatory work during this period (for example, supplier coordination, design review or administrative processing), Peak may charge a reasonable administrative fee to cover costs incurred. Peak may, at its discretion, waive this fee.

2. Custom Products

Custom Products are designed and built to your specifications. Once you have approved the design, or supplier production has commenced, custom orders cannot be cancelled or refunded. Saunas we construct on site are supplied under our separate Terms and Conditions, Custom Sauna Build, issued with that quotation, which set out their own cancellation position.

3. Cancellation fee after the 14 day window

After the 14 day period, or where supplier commitments have been confirmed within that period, Peak may charge a cancellation fee reflecting the actual costs incurred up to the date of cancellation. This includes supplier deposits, freight bookings or materials ordered. The fee will not exceed 20 per cent of the quoted amount unless otherwise agreed in writing.

4. Ice baths and chillers, post-delivery change of mind

If you have changed your mind about an ice bath or chiller after delivery, you have a 14 day post-delivery change-of-mind window. To qualify, the unit must be:

• in its original packaging

• unused and in resaleable condition

• returned to us at your cost (you arrange and pay for return freight).

Email info@peaksaunaice.au before returning any goods, so we can confirm the return and give you the correct address. Once we have received and inspected the goods, we will refund the product price to your original payment method within 5 to 10 business days. Original delivery costs are not refunded for change-of-mind returns. A restocking fee may apply depending on the condition of the goods returned, and we will let you know before processing the refund.

5. Deposits paid online

Where you pay a deposit through our website, the amount you pay at checkout is a part payment of the 40% deposit, calculated at 10% of the sauna price. The balance of the 40% is due within 7 days. If it is not received within that time, the order is not confirmed and the amount you paid at checkout is refunded to your original payment method, less a reasonable administrative fee.

6. How to cancel

All cancellation requests must be made in writing to info@peaksaunaice.au and are effective upon written confirmation of receipt from Peak.

Contact information

For all general, warranty, or service enquiries:

Email: info@peaksaunaice.au

Phone: 0485 017 325

Peak Sauna & Ice Pty Ltd, ABN 29 135 289 983

Cancellation Policy V7 (Last updated 8 September 2026).