Privacy policy

Peak Sauna Ice (Peak Sauna & Ice Pty Ltd, ABN 29 135 289 983) ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, disclose and protect personal information in connection with our website peaksaunaice.au and our products and services (saunas, ice baths, chillers, installation and related services).

By using our website, submitting an enquiry, making a purchase or otherwise interacting with us, you agree to the collection and use of your personal information as described in this policy.

This policy sits alongside our Terms and Conditions, which set out the contractual terms for our products and services.

1. What information we collect

The personal information we collect depends on how you interact with us. It generally includes:

  • Identity and contact details such as your name, email address, phone number, delivery address and (where relevant) your business name.
  • Enquiry details, including the products you are interested in, install location, site access information and any preferences or requirements you share with us.
  • Order and payment information such as the items purchased, deposit and balance amounts, invoice details and payment method. Card details are entered directly with our payment processor and are not stored by us.
  • Communications, including emails, SMS, calls, web form submissions, reviews and any feedback you provide.
  • Marketing preferences, including consent to receive emails or SMS and your engagement with those messages.
  • Website usage data, including IP address, device type, browser, pages viewed, referring source, approximate location and interactions with the site, collected through cookies and similar technologies.

2. How we collect your information

We collect personal information directly from you when you:

  • Submit a contact, enquiry, booking or quote form on our website.
  • Email, call or message us, or speak with us at a showroom, event or on-site.
  • Place an order, pay a deposit or complete a purchase.
  • Subscribe to our newsletter or engage with our marketing emails or SMS.
  • Leave a review, send a referral or share photos or testimonials.

We may also collect information about you from third parties, such as referrers, contractors involved in your install (for example trades coordinating site access), or analytics and advertising platforms that report on how people interact with our website and ads.

3. Why we collect and use your information

We use personal information to:

  • Respond to enquiries, provide quotes and answer questions about our products.
  • Process orders, take deposits and balance payments, arrange delivery and coordinate installation.
  • Provide warranty support, after sales care and customer service.
  • Send you transactional messages relating to your order, install or account.
  • Send you marketing communications about our products, content and offers (where you have consented or where we are otherwise permitted to do so), and to tailor that content to be more relevant.
  • Operate, improve and secure our website, products and services, including troubleshooting, analytics and fraud prevention.
  • Meet our legal, tax, accounting and regulatory obligations.
  • 4. When we share your information

We do not sell your personal information. We share it only where it is necessary to run our business, deliver what you have asked for, or meet a legal obligation. The categories of recipients include:

  • Service providers who help us operate, including our website host, customer relationship and marketing platform, email and SMS delivery services, analytics and advertising platforms, payment processor, cloud storage providers and review platforms.
  • Trades and contractors involved in your delivery or installation, such as electricians we work with regularly, transport providers and installers, where sharing your details is needed to complete the work. In these cases we will have discussed it with you beforehand.
  • Professional advisers such as our accountants, auditors, insurers and lawyers.
  • Government agencies, regulators or law enforcement where we are required or permitted by law to disclose information.
  • A purchaser or successor entity if our business is sold, restructured or transferred, in which case we will take reasonable steps to ensure your information continues to be protected.

5. Specific third parties we use

Some of the platforms we currently rely on are listed below. We may add, change or remove providers from time to time and will keep this policy up to date.

Stripe

We use Stripe to process card payments and deposits. When you pay through our website or a Stripe-hosted link, your card details are submitted directly to Stripe and handled in accordance with their privacy notice. We receive limited information such as the last four digits of the card, payment status and a transaction reference. See stripe.com/au/privacy.

Customer relationship management (CRM) software

We use a customer relationship management (CRM) platform to store enquiries, manage our pipeline, and send marketing and transactional emails and SMS. Information you submit through forms on our website, or that you provide when we set up your record, is stored in our CRM. See gohighlevel.com/privacy-policy.

Google Analytics and Google Tag Manager

We use Google Analytics and Google Tag Manager to understand how people use our website, including pages viewed, traffic sources, devices and approximate location. Google may set cookies and process this data in accordance with Google's privacy practices. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. See policies.google.com/privacy.

Meta (Facebook and Instagram) Pixel

We use the Meta Pixel and related tools so we can measure the performance of our advertising on Facebook and Instagram, show you relevant ads, and reach people similar to our customers. Meta may receive information about your visit to our website, including pages viewed and actions taken, and may match this with your Meta account. See facebook.com/privacy/policy.

6. Cookies and similar technologies

Our website uses cookies and similar technologies (such as pixels and local storage) to make the site work, remember your preferences, measure performance and support our advertising. Cookies are small files placed on your device when you visit a website.

The categories of cookies we use include:

  • Essential cookies that are necessary for the site to function, such as remembering form input and security.
  • Analytics cookies that help us understand how people use the site so we can improve it.
  • Advertising and retargeting cookies that allow us to show relevant ads on other sites and measure how those ads perform.

You can control cookies through your browser settings, including blocking or deleting them. Disabling some cookies may affect how the website works for you.

7. Marketing and how to opt out

If you have given us your contact details and consented (or where we are otherwise permitted by law), we may send you marketing emails and SMS about our products, content and offers. You can opt out at any time by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email.
  • Replying STOP to a marketing SMS.
  • Email us at info@peaksaunaice.au and ask to be removed.

Even if you opt out of marketing, we may still send you transactional or service messages relating to your enquiry, order, install or warranty.

8. Photographs of installations

With your permission, we may photograph or film completed installations to use on our website, social media or marketing materials. We will only do this where you have given consent, and we will not publish anything that identifies you or your address. You can withdraw consent at any time by emailing info@peaksaunaice.au, and we will remove the content from channels under our control as soon as reasonably practicable. Content already shared by third parties may not be retrievable.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls, secure passwords, restricting access to staff and contractors who need it, and using reputable platforms that maintain their own security standards.

No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

10. Overseas disclosure

Some of the providers we use store or process information outside Australia, including in the United States, the European Union and other countries where their infrastructure is located. This applies, for example, to our payment processor, CRM, analytics and advertising platforms. Where personal information is sent overseas, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

11. Retention

We keep personal information for as long as we need it for the purposes set out in this policy, including to provide our products and services, maintain customer records, comply with our legal and tax obligations, and resolve disputes. When we no longer need it, we take reasonable steps to delete or de-identify it.

12. Your rights

Under the Australian Privacy Principles you have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct information that is inaccurate, out of date, incomplete or misleading.
  • Withdraw your consent to marketing communications at any time.
  • Make a complaint about how we have handled your personal information.

To make a request or complaint, please contact us using the details below. We will respond within a reasonable time, usually within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

13. Children

Our website and products are not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

14. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The updated version will be posted on this page with a new effective date. We encourage you to review it periodically.

15. How to contact us

If you have any questions about this policy or how we handle your personal information, please contact us:

  • Peak Sauna Ice (Peak Sauna & Ice Pty Ltd)
  • Email: info@peaksaunaice.au
  • Website: peaksaunaice.au
  • Phone: +61 426 294 977
  • Address: Home Innovations, Frankston Power Centre, 111 Cranbourne Road, Frankston VIC 3199
  • ABN: 29 135 289 983

Latest version 3 May 2026